Current Health Of Indian Healthcare And Hospitality Industries

Healthcare and Hospitality Industries are considered as the most challenging and highest growing service industries across the world.

It is observed that these industries have become one of the complex industries in the world, especially in Indian Context. The reason behind this is the rapid development of Information Technology, tremendous speed in development of socio-technical, increased no. of hospitals as well as the increased no. of healthcare and hospitality quality dimension.

Considering all the above issues, there is a need to study about the present status of these two industries by understanding and examining their demographic characteristics. Nowadays, Healthcare and Hospitality industries are much focusing on service quality dimension, Customer Relation Management (CRM), Customer perception, business performance etc in both developing as well as in developed countries.