HOSPITALITY IN HEALTHCARE
Hospitality in healthcare means taking care of other aspects also rather than focusing only on patient's physical health. As the global healthcare continues to change and grow, people expecting both medical and non medical facilities in healthcare services. Hospitals and clinics are becoming aware of the pivot role of Hospitality and Service culture for the patients. In Earlier days, when people went to the healthcare centres they were just treated and diagonosed for their disease but now we are in modern period so many hospital administrators have taken the benefits of hotel type amenities like private rooms, restaurant-type foodservice menus and concierge services.
Hospitality in healthcare works with:-
- Luxury hotels with dedicated healthcare facilities
- world-class hospitals
- Lifestyle and wellness Resort and spa's
- Medical/Health Resorts and clinics
Working with talented hotel managers will definitely helps hospital leaders to improve the hospitality feature in healtcare sectors. Some points are below that shows how hotel managers can give contribution in healthcare sectors:-
- Incorporate a service culture to optimize the patient experience
- Improve hospital's bottomline by saving costs
- Transition from Facility Management to Hospitality Management
- Brand and positioning the healthcare organisations effectively
Hospitality in healthcare aims to bring hospitality and healthcare closer together which personify in our motto "Guest Satisfaction Enhances Patients Satisfaction".
