Supply chain consulting firms that operate at the retail level are significant forces that can assist companies to channel their supply chain effectively and thus improve its efficiency. One emerging trend that some retail supply chain consulting firms are adopting is crowd-sourcing in the last mile of delivery. This scheme exploits the novelty of a gig economy approach that employs independent drivers as well as local facilities to manage the last-mile delivery process.

With regards to the terminal states, the last mile can be understood most poignantly from the perspective of retailers who consider it the most costly and effortful link in the chain. Flexibility is characteristic of crowdsourcing last-mile delivery, it is possible to quickly mobilize a large number of people and thus increase the speed of delivery and improve customer service during peak demand. Consulting firms assist retailers in implementing these solutions by studying their characteristics and creating bespoke procedures that enhance rates while maintaining dependability.

Besides scalability, crowdsourced delivery allows retailers to cover less dense but organized regions that do not attract the attention of most Third Party Logistics Providers. Using supply chain consultants in retail, there are ways in which various technologies like tracking, optimization of routes as well as delivery performance analysis can be implemented.

Retail supply chain consultants do not only recommend implementing crowdsourcing models but also help decide on which technological tools to use and how to supply the last-mile delivery most effectively. It also shields retailers to survive within the dynamic retail marketplace by providing better delivery times and customer satisfaction.

Retail businesses should involve supply chain consultants for them to expand and meet the market demands flexibly. Retail supply chain consulting companies play a crucial role in business improvement and efficiency, particularly paying attention to the crowdsourced last-mile challenge. This approach involves outsourcing delivery personnel and gig economy assets in areas that are expensive and/or complicated. Through crowdsourcing, retailers smooth the operations, particularly during rush periods, cut the costs of delivering services and even fashion personalized service for the customers.